dancestore.com - Return Policy

EVERYTHING WE SELL IS RETURNABLE! And you have 90 DAYS to return for refund or exchange (we do not refund the cost for shipping).

NEVER A RESTOCKING FEE!!! No hidden charges.

VERY EASY STEPS:

Pick one of the following methods -

1) SEND YOUR ITEM BACK WITH A NOTE INSIDE
Tell us what you want us to replace (include the size, color and item number).

OR

2) ORDER THE NEW SIZE YOU WANT RIGHT FROM OUR WEBSITE
And send us the item you want us to replace while we ship your new item.

OR

3) CALL US TO ORDER A DIFFERENT ITEM - (410) 990-0005
And send us the item you want us to replace while we ship your new item.

Remember to include your invoice number (or at least your name, address, phone number and email address). And YES, it's OK to keep your first item while we send you the second. Send to:

Dancestore.com
1041 Swan Creek Drive
Suite B
Baltimore, MD 21226

REMEMBER TO INSURE THE RETURN PACKAGE.
Until it reaches us - you are responsible for it. When it arrives we will refund your purchase price minus the original cost of shipping.

If you ask us to ship a second item - remember: our system will charge your card for any outgoing item(s) and we will charge you shipping each time we send you merchandise.

NOTE: We do not accept returns on:

  • Any clothing item that has been used or altered.
  • Footwear that has been worn off the carpet.
  • DVDs: We will only refund if they are unopened and sent back within 90 days.

IMPORTANT: About our dance shoes... We sell specialty footwear - they do not wear like your ski boots... please consider them "equipment" - not the last pair of shoes you will ever buy. If they were made to last forever they would be hiking boots. Depending on the amount of abuse they get they should last a year or two. The uppers usually wear out before the soles do.

We stand behind our products and if there's any kind of defect that shows up within 6 months of purchase of footwear that you have used we will pay for the repair.

Please read:
Items must be returned in LIKE NEW condition and in original box. (In case you're wondering, clothing that has been altered or footwear that has been worn off the carpet in are no longer LIKE NEW).

Please understand, we are just like any other shoe or clothing store. We cannot accept used footwear or altered clothing back. If you return items that have obviously been used or altered, we will mark the box "return to sender" and send it back to you (yes, this happens at least once every two years!).

If any item is defective or has been sent to you in error, we will replace it and credit you cost of return postage & insurance.

NOTE:
THIS RARELY HAPPENS - BUT IF YOUR RETURN TAKES LONGER THAN 30 DAYS TO GET BACK HERE IT IS POSSIBLE THAT YOUR CREDIT CARD COMPANY WILL NOT ALLOW US TO REFUND YOUR CARD AND WE WILL HAVE TO GIVE YOU STORE CREDIT (sorry! we'll try, but this is something we don't control!). This is really very rare, but when it does happen it's usually at some point between 60-90 days after the transaction.