VERY
EASY STEPS:
Pick one of the following methods -
1) SEND YOUR ITEM BACK WITH A NOTE INSIDE
Tell us what you want us to replace (include the size, color and item number).
OR
2) ORDER THE NEW SIZE YOU WANT RIGHT FROM OUR WEBSITE
And send us the item you want us to replace while we ship your new item.
OR
3) CALL US TO ORDER A DIFFERENT ITEM
And send us the item you want us to replace while we ship your new item.
Remember to include
your invoice
number (or
at least your name, address, phone number and email address). And YES, it's OK to keep your first item while we send you the second.
Send to:
Dancestore.com
812 Oregon Ave.
Suite E
Linthicum Heights, MD 21090
REMEMBER
TO INSURE THE RETURN PACKAGE.
Until it
reaches us - you are responsible for it. When it arrives we will
refund your purchase price minus the original cost of shipping.
If you ask us to ship a second item - remember: our system will charge your card for any outgoing item(s) and we will charge you shipping each time we send you merchandise. |
We
do not accept returns on:
-
 Any
clothing item that has been used or altered.
-
Footwear
that has been worn off the carpet.
-
Videos: We will only refund if they are unopened and sent back
within 90 days.
IMPORTANT:
About our dance shoes... We sell specialty footwear - they do not wear like your ski boots...
please consider them "equipment" - not the last pair
of shoes you will ever buy. If they were made to last forever
they would be hiking boots. Depending on the amount of abuse
they get they should last a year or two. The uppers usually wear
out before the soles do.
We stand behind our products and if there's any kind of defect that shows up within 6 months of purchase of footwear that you have used we will pay for the repair.
Please
read:
Items must be returned in LIKE NEW condition
and in original box. (In case you're wondering, clothing that
has been altered or footwear that has been worn off the carpet
in are no longer LIKE NEW).
Please
understand, we are just like any other shoe or clothing store.
We cannot accept used footwear or altered clothing back. If you
return items that have obviously been used or altered, we will
mark the box "return to sender" and send it back to
you (yes, this happens at least once every two years!).
If
any item is defective or has been sent to you in error, we will replace it and credit you cost of return postage
& insurance.
|
NOTE:
THIS RARELY HAPPENS - BUT IF YOUR RETURN TAKES LONGER THAN 30 DAYS TO GET BACK HERE IT
IS POSSIBLE THAT YOUR CREDIT CARD COMPANY WILL NOT ALLOW US TO
REFUND YOUR CARD AND WE WILL HAVE TO GIVE YOU STORE CREDIT (sorry!
we'll try, but this is something we don't control!). This is really very rare, but when it does happen it's usually at some point between 60-90 days after the transaction. |
